Message and Engage Online Customers with Reamaze Cues

Reamaze Cues give you the ability to proactively send messages/prompts/notifications to online customers. This extremely powerful tool helps you engage customers efficiently by using rules and conditions to identify cohorts of customers.

Cues can be created using the specific builder found in your settings menu and can be saved for future reference and editing. Cues can work in conjunction with your Reamaze Shoutbox/Lightbox or as a standalone Embed (with the base installation of Reamaze JS found here).

When used in conjunction with a Shoutbox or Lightbox, Cues will inherit the same theme color and attributes belonging to your Shoutbox or Lightbox Embed. To edit or change these configurations, use the Embed Builder to do so.

Before proceeding, we highly recommend installing the Reamaze Shoutbox/Lightbox.

Creating Cues

Go to "Settings" and then "Cues". Then click on the "+ New Cue"

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Under the Get Started section, first pick the brand you want the Cue to display for. Make sure this matches the current Shoutbox/Lightbox implementation you have on your site.

Next, give your Cue a name for easy referencing. This name is internal and not displayed to customers. Proceed to compose the message you want the Cue to display. This can be anything from telling customers about a discount, a sale, or announcing a new feature. It's up to you!

Under User, pick the avatar you want to use for the Cue message. You can pick from several options including a team avatar, individual avatar, or a custom avatar.

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Under Action Buttons you can opt to include a CTA (call-to-action) alongside your Cue message. This is recommended if you'd like to take customers to a specific URL (like their account page, shopping cart, etc). Give you button a name and the URL (or custom JavaScript) to attach. You can add additional buttons if you want and they'll be displayed underneath the button preceding it.

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Next, you'll want to set up some rules and conditions for the Cue. Any give user must satisfy these rules and conditions in order for the Cue to trigger and display. There are many to choose from so pick wisely! If you're unsure, create an easy Cue rule and you can always come back to edit it or create more later on. You can create multiple rules for your Cue.

Pro Tip: If you'd like to create complex rules using custom JavaScript, you can leverage our notifications API to append additional rules.

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When you're done setting up your Cue, click "Done" and we'll provide you the JavaScript needed to paste into your site/store's HTML.

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Implementing Cues

Implementing your Cue(s) is as easy as implementing your Reamaze Shoutbox/Lightbox. Now that you've copied your Cue JavaScript code, head on over your site's HTML theme/editor and paste it next to your Shoutbox/Lightbox script (this should be between your <head> / </head> tags.

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Once complete, save your work and refresh your site to test your Cue. Remember, all Cues will be displayed according to the rules you've assigned to it. If your Cue is not to show until the 9th visit, you won't be able to trigger it successfully until the 9th visit.

Note: Each Cue (built with the Cue Builder) you create is displayed only once per customer (until they clear their cookies). Advanced users of Reamaze Cue should leverage the Notifications API to control time-based configurations. Advanced users should also visit the Cues API for further reference.

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Updating Cues

You can update all existing Cues by clicking on Settings and then Cues. You can then click on the "Edit" link to edit a Cue, click on the "View Code" link to see the JavaScript for the Cue, or click on the "Delete" link to delete the Cue.

All Cues are listed based on their created time and in chronological order. You may scroll through your list of Cues and get a glimpse of the message and configuration itself.