Everything About Reamaze Embeds

  • The Embed Builder

    The Embed Builder is an essential tool for customizing the Reamaze Embed of your choice. Think of it as a wizard that walks you through your needs and wants when it comes to the Shoutbox, Lightbox, or Contact Form Embeds. The Embed Builder can be found in your account under the "Settings" menu. ...
  • Message and Engage Online Customers with Reamaze Cues

    Reamaze Cues give you the ability to proactively send messages/prompts/notifications to online customers. This extremely powerful tool helps you engage customers efficiently by using rules and conditions to identify cohorts of customers. Cues can be created using the specific builder found in yo...
  • Shoutbox Embed

    The Reamaze Shoutbox is our most popular Embed. A few lines of JavaScript produced by your account's Embed Builder will give your customers the ability to contact you in various ways. The Shoutbox is unique in that it follows the customer wherever they go on your site or app. Shoutbox variations...
  • Lightbox Embed

    The Reamaze Lightbox is our second most popular Embed. A few lines of JavaScript produced by your account's Embed Builder will give your customers the ability to contact you in various ways. The Lightbox is unique in that you can embed it into a pre-existing HTML element on your site or app. For ...
  • Embedding FAQ

    The embeddable FAQ is a great way to display help articles and allowing customers to search for them on your site. It will render automatically inline and take up the available horizontal screen space (so it works well on mobile devices) and stretch its content vertically. For specific implement...
  • Contact Form Embed

    The foolproof embedded contact form is our third most popular Embed. Because you can add the contact form anywhere on your site or app with just a single line of code, it is very versatile and offers some customizations that are not available to the other Embeds. The embedded contact form can be...
  • Conversation History Embed

    The Conversation History Embed is very useful when you want to give your logged-in customers a list of previous conversations they've had with your support team anywhere on your site. It will render automatically inline and take up the available horizontal screen space (so it works well on mobile...
  • Add Reamaze Chat to your Reamaze Help Site FAQ.

    Absolutely! You can save lots of time and resources by using the Reamaze tools you already own. Take a look at this post here: http://blog.reamaze.com/2016/04/05/reamaze-recipe-add-live-chat-to-your-kb/.
  • Removing or shrinking Reamaze embeds for mobile devices

    You can use the following code to hide the embed on mobile devices. It's actually governed by a specific HTML ID (#reamaze-widget). You can use CSS media queries to choose to hide it based on screen size. For example, something like: ``` @media only screen and (max-device-width: 480px) { reamaz...