Setting up your live chat office hours and availability

Reamaze live chat supports personal office hours. If you manage a team of live chat agents or are on a team of live chat agents, managing everyone’s office hours can be a bit challenging. Live chat office hours allow you to set your own time and availability.

Once you set your chat hours, you’ll no longer need to worry about turning off live chat when you leave for work. It’s literally “set it and forget it!”

Chat hours refresh automatically as well. If you’re toggled on but are outside of your available hours, a yellow icon will illuminate. If you’re toggle on and are within your available hours, a green icon will illuminate. If you’re toggled off, the white icon will illuminate.