People need sleep right? Or maybe the occasional office field trip? Big matters aside, it's simply polite to let customers know that you've received their message and will be getting back to them soon. A simple, short, and friendly auto-responder will do wonders for your customer support. Avoid long messages and anything that looks and feels robotic. Be natural!
Auto-responders are only available for email channels. To implement an auto-responder, click on the "Settings" tab and select "Channels". At this next screen, you'll be able to tell which channels have autoresponders enabled.
Click on "Manage Settings" to customize this channel. Scroll down until you see a section called "Autoresponder Settings".
Click the checkbox to first enable it. Select whether or not you want to restrict the auto-responder to a time range. If you do, the auto-responder will be triggered only during that time frame. If you do not, the auto-responder will be triggered whenever new messages come in. If you'd like to test your autoresponder, make sure to test it from a separate email address that's not already associated with your Reamaze account.
Alternatively, you can also have your autoresponder message and settings follow your office hours. When you're inside of office hours, email autoresponders will turn off. When you're outside of office ours, email autoresponders will turn off. You can edit your office hours by going to "Settings" > "Messaging" > "Office Hours".
Click update to save your preferences.