Step 3 - Connecting Social Media Channels

An important part of great customer support is to connect with customers wherever they are. This probably means Twitter, Facebook, and Instagram.

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Twitter

Reamaze is brilliant with Twitter. When customers tweet you, you can reply right from within Reamaze. When you tweet your reply, Reamaze will automatically limit your replies to 140 characters. But what's even better is that you can tweet over 140 characters. When you do, Reamaze truncates your reply with a permalink so your customers can easily view the expanded conversation in a beautiful web interface.

To connect a Twitter channel for support, click on the "Settings" tab and select "Social Integrations" on the left hand side. Click "+ New Social Channel". Select "Twitter". When prompted, please authorize Reamaze with access so we can pull in tweets. All of your account information is secure. You can always customize the import settings later.

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Facebook

Facebook page comments, PMs, and messages through Facebook messenger work seamlessly with Reamaze. When customers post problems or feedback on your Facebook page or PM, Reamaze will pull in those comments so you can reply right within Reamaze, never having to log into Facebook. You cannot publish new posts from Reamaze since this is not a functionality Facebook supports. However, if you publish new posts in Facebook, Reamaze will pull in your post as a new conversation. See related Facebook updates here: http://blog.reamaze.com/2016/09/01/facebook-threaded-replies-done-right/.

To connect a Facebook account, click on the "Settings" tab and select "Social Integrations" on the left hand side. Click "+ New Social Channel". When prompted, please authorize Reamaze with access so we can pull in new comments on your page. All of your account information is secure. You can always customize the import settings later.

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Instagram

Instagram is Reamaze's trick shot. You can import your Instagram photos as well as comments directly into Reamaze so you can start conversing with customers without ever needing to log into Instagram. Never lose another potential customer comment! You have the option to import all comments or use the smart import method to import just items you're mentioned in. Photos are also imported!

To connect an Instagram account, click on the "Settings" tab and select "Social Integrations" on the left hand side. Click "+ New Social Channel". When prompted, please authorize Reamaze with access so we can pull in new comments on your page. All of your account information is secure. You can always customize the import settings later.

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