Everything About Social and SMS/MMS Channels

  • Creating workflows with social media channels

    Automating social media channel conversations may be extremely helpful during high velocity events. For example, you just released a new product or feature and announced it on your Twitter account and Facebook page. In fact, the launch was so successful you've got hundreds of people asking questi...
  • Facebook: Connect a business page

    Connecting a Facebook page to Reamaze Click "Settings" Choose "Social Integrations" on the left rail Choose to "+ A New Social Channel" Make sure you are logged into Facebook as the page manager and accept all permissions Check the page that you wish to manage via Reamaze and click "Done" If pro...
  • Facebook page and ad comments

    Reamaze supports Facebook Page Boostable Posts as well. If you’re not already familiar with Boostable Posts, it’s basically a way for you to show your ads in people’s feeds for a fee. Facebook Page managers often love to do this while a post is still unpublished. Reamaze takes normal posts and b...
  • How Instagram channel integration works

    Connecting your Instagram account with Re:amaze Starting in early 2018, adding Instagram as a conversational channel in Re:amaze must be done through your Facebook Page. Due to the deprecated API on Instagram's end, all new Instagram integrations going forth must be done via Facebook's updated A...
  • How SMS and MMS mobile channels work

    Reamaze currently supports SMS and MMS mobile channel integrations through ClickSend and Twilio. For ClickSend, you can choose between a SMS only number, MMS only number, or a combined number for both SMS and MMS. For Twilio, you'll have a number that supports both SMS and MMS. Both solutions mak...
  • How Twitter channel integration works

    Reamaze's Twitter integration allows you to import and reply-to tweets and direct messages sent and received from your Twitter account. Getting Started Log into your Reamaze and Twitter accounts. Go to "Settings" > "Social Integrations" > "+ Add a New Social Channel" > "Add a Twitter C...
  • How your Facebook Messenger Bots can coexist with Re:amaze

    If you use Facebook Messenger bots to automatically greet customers and answer questions automatically, it's very likely you have many back and forths between the customer and the bot. But if you're also using Re:amaze and have your Facebook Messenger connected via social channels, the messages b...
  • Problems with authenticating social media channels

    The most common issues we see with social media channel authentication are: Not logged in to the right account Not having administrator privileges Not having admin access to the page you're trying to connect Not accepting all permissions when requested Trying to connect to a channel that Reamaze...
  • Twitter: Write beyond 140 characters

    You know how Twitter limits you to 140 characters? In most cases, that's enough for you to fire off a quick reply indicating that you've received the message. In other cases, 140 characters simply isn't enough to resolve an issue. With Reamaze, you never have to worry about a character limit wit...