You can view what subscription plan you're on by clicking on "Settings" and then "Subscription Plan" under "Plan Settings". The information displayed are as follows:
Click on the "Payment Method" option to update the credit card you have on file. It's important to keep the credit card you have on file update to prevent service interruptions. If the system is unable to process a charge, your Re:amaze account will temporarily go into a suspended mode where you can still access your conversations in read-only mode.
Issues with payment processing
There may be certain situations where payments cannot be processed:
Wrong credit card number or billing address. Make sure to double check your inputs and try again.
Card blocked by bank. Make sure you approve the charges by Reamaze if your credit card company reaches out about a blocked charge.
If you'd like to pay for your Re:amaze subscription up front on an annual basis. Make sure to reach out to our team directly for assistance. Our email is firstname.lastname@example.org.