GDPR Guide

When using certain aspects of Re:amaze, you may be receiving Personally Identifiable Information from your customers or site visitors. When these visitors are from the EU (European Union) or EEA (European Economic Area) they're protected by various regulations governing the treatment and consent to retain that data. There are many ways that Re:amaze will collect this data, depending on your usage of Re:amaze. For example, Reamaze.js (which powers the Embeddables) will be one channel of data collection. Another example would be your connected email channels.

Because of the nature of how Re:amaze collects information, we're considered a "data processor" in the most common situations and you're considered the "data controller". Our terms of service includes a Data Processing Amendment (DPA) that addresses the treatment of your customers' data. You should review our Terms of Service, our Privacy Policy and the Data Processing Amendment. These are formal agreements and are a condition of your continued use of Re:amaze. If, for any reason, you feel that you can no longer comply with the agreements, please reach out to us or terminate your Re:amaze service.

Please note that one of the requirements in the DPA is that you obtain consent from customers to collect their data. Because of the broad variety of possible use cases and situations, we can't specifically advise on how consent should be obtained, but we recommend at least having a clause in your Privacy Policy or Terms of Service that addresses the following:

  1. That by contacting your support team or authenticating as a user on your site, the customer is granting permission to share applicable data with third parties like Lantirn Incorporated (Reamaze) for the purposes of providing customer support.
  2. That in sharing this data, they agree their data may be exported to countries not in the EU, such as the United States where you have relationships with data processors that comply with applicable regulations.
  3. That the customer retains their rights to their data as provided by such regulations.

Feel free to contact us if you have any questions about the the GDPR. We also have formal contact information disclosed in the Privacy Policy document.