Desktop and email notifications

There are two types of notifications to take advantage of when working with Reamaze on the web portal.

Desktop Notifications

If you have desktop notifications enabled new conversation messages that arrive will trigger a sound alert as well as a browser alert pop-up. The exact styling and volume of the notification will depend on your browser and You can also pick to get notified for all conversations or just the conversations that you're assigned to or participating in.

Next, pick the specific channels you'd like to be notified on. By default, all channels should be checked but feel free to remove any of the ones you don't need!

Email Notifications

Email notifications play a crucial role in your ability to converse with customers while on the go. When new conversation messages arrive, Reamaze will send you and your other team members a notification email. You can choose to reply directly from the dashboard or directly from your email client (desktop or mobile). Your reply will be synchronized in the Reamaze dashboard and threaded appropriately. Other team members will receive a copy of your reply and the conversation will be assigned to you if you are the first to reply.

You can pick from the following options in terms of email notifications:

  1. Verbose (Notify for every message and event from staff or customers)

  2. Reassign (Notify when you're assigned to a conversation)

  3. Echos (When you respond within Reamaze we will echo your response back to your email)

  4. Participating (Notify when a new message arrives and you're a participant in a conversation)

  5. Assigned (Notify when a new message arrives and you're the assigned staff in a conversation)

  6. Channel Notifications (We will send you an email for new messages in unassigned conversations for specific channels)