Account Management

  • Managing your brands

    Brands are the centerpiece of your Reamaze account. Everything you will setup in the future will be associated with a unique brand. Reamaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, business stores, or business identitie...
  • Managing your staff and profiles

    Now what fun would helping and amazing customers be without other teammates?? The staff management page allows you to invite and manage staff details for the entire team. To add a new staff, simply click on the "New Staff" button. Input the new staff member's name, email address (this will be us...
  • Managing your personal signature

    You can create a personal signature for every brand within your Reamaze account. Reamaze will pull the relevant signature whenever you reply through an email channel that belongs to a brand. To start editing your personal signature, simply go to the "Settings" menu and click on "Signatures" unde...
  • Managing your roles and permissions

    You can create different roles for different members of your team. Roles are a flexible way to assign different functions to staff members. Some may just handle sales conversations and others may handle social media conversations. Roles can also have specific permissions settings so you can accur...
  • Managing your subscription and payment method

    You can view what subscription plan you're on by clicking on "Settings" and then "Subscription Plan" under "Plan Settings". The information displayed are as follows: Name (the plan name): Paid Monthly amount due (based on your plan price and number of staff users): $0 Plan pricing (unit pricin...
  • Changing or resetting your account password

    You can easily reset your password if you've forgotten it. Don't worry :) We all do that sometimes. Keep in mind that the Reamaze support team will not be able to assist in resetting your password for you due to security reasons. You can access the "Forgot password" feature by going to the login...
  • Desktop and email notifications

    There are two types of notifications to take advantage of when working with Reamaze on the web portal. Desktop Notifications If you have desktop notifications enabled new conversation messages that arrive will trigger a sound alert as well as a browser alert pop-up. The exact styling and volume...
  • Reamaze free trial policy

    Your new Reamaze account comes with a 14-day free trial period. During the free trial period you are able to use all Reamaze features including Live Chat without any limitations. If you need more than 14 days to evaluate the platform we're more than happy to give you a short extension. Just reach...
  • Suspend, cancel, or close your Reamaze account

    If you'd like to cancel your subscription and put your account into read-only mode, you may suspend your subscription. Keep in mind that you and your staff will not be able to respond to user inquiries. To get started, go to "Settings" and then "Subscription Plan". Click on the "Suspend Subscript...
  • Billing history

    You can access your Reamaze billing history by going to "Settings" and then "Payment History" under "Plan Settings".
  • Changing your knowledge base favicon

    You can change the favicon that resides in the browser tab of your knowledge base to something you currently use. Go to "Brands" Click on "See all settings" for the brand you'd like to edit Click on "Custom Header and Footer" In the "Meta" section, enter <link rel="shortcut icon" href="https...
  • Changing your knowledge base logo and header color

    You can customize the overall look and feel of your knowledge base by simply updating the header color and logo to your brand's assets. To change this, you'll need to find the "Custom Header and Footer" option under your brand's customizable settings. Go to "Settings" > "Brands" > "See all...