If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow.
In case you’ve been looking for another fitting piece to the puzzle, look no further: Reamaze now integrates with Slack to bring customer support to your team’s channels.
This is not just simple message integration. Reamaze also allows you to map your Reamaze support agents to your Slack team members so the proper team members get @mentioned when a new message arrives. More signal, less noise — just the right solution for your already overloaded Slack channels.
To get started, follow these simple steps on our blog if you’re logged into your Reamaze account: http://blog.reamaze.com/2014/04/24/slack-customer-support/